Default Timelines: Renewal, Suspension, Retention
Every default time limit on SolumeCore: renewal notice, payment retries, suspension, cancellation, game server deletion, link expiry and data retention.
This page collects the default time limits of the SolumeCore platform in one place: when a renewal invoice is created, when a card charge is retried, when an unpaid service is suspended and cancelled, how long a game server is kept after cancellation, how long links, sessions, backups and logs last, and more. Every value comes from the platform settings or from the jobs that run in the background.
Important: these are defaults, not promises. SolumeCore can change most of them from its configuration, so the dates in your emails, your invoices and the client panel are the ones that apply to you. Values marked fixed are built into the product and do not depend on a setting.
How to read the dates
Billing runs once a day, so a step "on the due date" happens in the next daily run, not at an exact minute. Day 0 is the renewal date, which is also the due date of the renewal invoice. Cleanup jobs also run on a schedule (hourly or daily), which is why deletions can happen some hours after the nominal deadline.
Renewals and non-payment
| Event | Default | How it applies |
|---|---|---|
| Renewal invoice created | 3 days before the renewal date | Every service. The invoice is due on the renewal date and you get an email. |
| Notice before an automatic card charge | About 2 days before the charge | Services that renew with a saved card. The charge is never later than 1 day before the due date. |
| Retries after a failed card charge | After 24 hours, then 72 hours, then 168 hours | A card declined for lack of funds waits at least 72 hours. With no saved card, each retry is another reminder. |
| Suspension | On the due date, at the next daily run | The service stops but is kept. Paying brings it back on its own. |
| Cancellation | 15 days after suspension | After this, paying old invoices no longer reactivates the service. |
| Game servers and apps deleted | 5 days after cancellation | Files, world and backups are removed permanently by a daily sweep; the port is released. |
| Web hosting accounts | Not deleted automatically | Deletion on cancellation exists but is off by default. |
| VPS and VDS | Not deleted automatically | The machine is stopped and its IP address goes back to the pool. |
| Upgrade invoice not paid | Cancels itself after 48 hours | It does not count as a debt. |
| Coupon use held by an unpaid order | 24 hours (fixed) | After that the use is released. |
The full story is in service suspension for non-payment and invoice lifecycle and renewals.
Credit and top-ups
| Event | Default | How it applies |
|---|---|---|
| Credit expiry | None | Account credit has no expiry date. |
| Credit top-up invoice not paid | Cancels itself after 7 days | It never counts as a debt. |
| Recent top-up held before use | 3 days | The panel shows "available from" a date. Automatic top-ups with a saved card are not held. |
Details in account credit and automatic billing and the no refunds policy.
Account and security
| Event | Default | How it applies |
|---|---|---|
| Email confirmation link | 24 hours | The password recovery link uses the same duration. |
| Account that never confirms its email | Removed 48 hours after sign-up | Only while email sending is active. |
| Sign-in session | 30 days | After that you sign in again. |
| Trusted device for 2FA | 30 days | You can stop trusting it earlier. |
| Second step after your password | 5 minutes (fixed) | The code prompt expires if you wait longer. |
| "Confirm it's you" | 5 minutes (fixed) | An emailed code, if you use one, lasts 10 minutes. |
| Invitation to a service | 7 days (fixed) | Pending invitations count toward the limit of 25 people. |
| Self-service account deletion | 14 days of grace | Off by default; support deletes accounts otherwise. |
| Browser console on a VPS or VDS | At most 4 hours per session (fixed) | Reconnect to open a new one. |
See account security.
Servers, backups and monitoring
| Event | Default | How it applies |
|---|---|---|
| Deleted files in the trash | 7 days (fixed) | Game servers and apps; the trash still uses disk space. |
| Failed backup removed | After 24 hours (fixed) | So it stops counting against your backup limit. |
| Retention policy sweep | Every hour | Deletes backups beyond your daily, weekly and monthly counts. |
| Server activity history | 90 days (fixed) | Power actions, commands, file changes and access changes. |
| Performance samples | 30 days | TPS, crashes and start times of Minecraft servers. |
| Usage graphs | One-minute samples for 48 hours, summaries for 90 days | CPU, memory, disk and network. |
| App console logs | 7 days | Apps and bots. |
| Free game name released | Reserved for 90 days | Nobody else can claim the name in that time. |
| TTL of game server records | 300 seconds | A short TTL makes moves visible sooner. |
| Main domain change on hosting | Once every 24 hours | Each change rewrites DNS, web and mail settings. |
| Hibernation of an idle game server | After 15 minutes without players, never less than 5 | Only where the plan includes it; the plan and your own setting can change the wait. |
| Transfer notice on a VPS or VDS | At 80% of the included transfer | Once a month per service. |
| Zero-downtime deploy | New version has 120 seconds to answer; old one drains for 30 seconds | HTTP apps only. |
See backups and retention and limits and quotas by product.
Support and status
| Event | Default | How it applies |
|---|---|---|
| Ticket closed for inactivity | After 5 days waiting for your reply | Only tickets in the "waiting for customer" state. |
| Automatic apology for a slow reply | After 5 minutes without a staff answer | It does not count as a staff reply. |
| Credentials shared in a ticket | Readable for 30 days | The record that they existed stays; the secret is erased. |
| Status checks | Every 5 minutes | The public status page refreshes itself every 20 seconds. |
| Status history | 90 days (fixed) | The bars on the status page. |
| DDoS attack report | Last 30 days | In the Firewall page. |
See service status and incidents and DDoS protection and firewall.
Optional features
These exist in the platform but are off unless SolumeCore enables them, so you may not see them:
| Feature | Timelines |
|---|---|
| Pause a service | From 7 to 90 days, up to 90 days per 12 months; if paid by invoice, 24 hours to pay; a reminder 3 days before it ends |
| Temporary boost | 60 minutes to pay; a reminder 2 hours before it ends |
| Test copy of a Minecraft server | Lives up to 3 hours unless the plan says otherwise |
| Abandoned cart reminder | After 24 hours |
| Cart split payment | Credit is held for 60 minutes while you pay the rest |
| Free plan queue | Up to 7 days before the request is cancelled |
| Gift cards | Redeemable for 365 days; 3 days before a new card can be redeemed |
| Referral commissions | Held 14 days before they become credit |
How to see the dates that apply to you
- Open Billing → Invoices & payments for due dates and the Renewals tab for the next renewal of each service.
- Read the emails about your invoices: they state the amount and the date.
- A suspended service shows a banner with a See invoices button.
- For anything else, open a ticket with the service name.
Related documents
- Invoice lifecycle and renewals
- Service suspension for non-payment
- Limits and quotas by product
- Backups and retention
FAQ
How many days do I have to pay before my server is deleted?
With the defaults, a renewal is due on day 0 and the service is suspended on the next daily run. It is cancelled 15 days later. A game server or app is then deleted after 5 more days, so roughly 20 days after the due date. Other products follow different rules.
Can these dates change?
Yes. SolumeCore can change most of them. Use the dates in your emails and in the panel, and do not wait for the last day.
How long do I have to confirm my email?
The link lasts 24 hours by default, and an unconfirmed account is removed 48 hours after sign-up. If the link expired, request a new one from the sign-in page.
Do my backups survive a cancellation?
No. Backups go with the service and are deleted when the cancelled service is purged. Download what you need before a payment fails.
How long are old logs and history kept?
It depends on the type: 7 days for app console logs, 30 days for performance samples, 90 days for server history and status history. See the tables above.